Help and Support
Guides
Accessing your JRF or JRHT email for the first time and resetting your password
This guide is aimed at helping staff who are not desk based log into their work email accounts for the very first time. Click here to get the guide on accessing your work email for the first time.
Accessing myHR, email and the intranet from any device
This guide is to help staff log into myHR and the intranet from any device (e.g. a phone, tablet or PC) and from any location. Click here to get the guide on accessing myHR, email and other services from any device.
IT guides and solutions
Explore how-to guides from our knowledge base. Click here to see the guides.
Change two-factor authentication details
If you have previously set up two-factor authentication and want to change how you are contacted (for example, change from receiving a text message to receiving a phone call) you can do this at the following link. Click here to go to the webpage.
Need more support?
Normal working hours are Monday to Friday from 9:00am to 5:00pm.
Please email the Technology & Change Service Desk (service.desk@jrf.org.uk) in the first instance as this will help the team prioritise requests and get back to you in an orderly manner.
If it is an absolute emergency which requires immediate support, please ring the Service Desk (01904 615999).